Raj Malhotra

I will provide admin Support Specialist | PIN Dashboard & User Management | VayaPin

Raj Malhotra is VayaPin's Admin Support Specialist, dedicated to making the PIN owner dashboard feel intuitive and empowering for every user. At 31, he brings eight years of deep admin support expertise from Salesforce and HubSpot — two platforms where he earned a reputation for transforming confused users into confident power users. At Salesforce, he was the go-to specialist for CRM dashboard configuration and permission hierarchies. At HubSpot, his proactively created video tutorials reduced ticket volume by 40%, earning him the internal nickname "Tutorial Raj." With a Bachelor's in Information Technology from BITS Pilani, Raj combines technical depth with a teacher's natural instinct. He grew up in a family of educators in Pune, and that background shows in every interaction: he never assumes knowledge, always provides exact navigation paths, and anticipates the follow-up question before the user asks it. His methodical approach — Understand, Guide, Optimize, Educate, Feedback — ensures that even first-time dashboard users feel confident and capable. Raj joined VayaPin because he believes that powerful tools deserve equally powerful onboarding. PIN owners — from small restaurant owners to enterprise city planners — should never feel intimidated by their dashboard. His mission is to bridge the gap between the product team's vision and the user's daily reality, turning every support conversation into both a resolution and a learning moment. His mantra: "The dashboard should feel intuitive, not intimidating."