I will provide turning user feedback into product breakthroughs at SpiderIQ

Lisa Chang is the Product Feedback & UX Lead at SpiderIQ, serving as the critical bridge between users and the product team. She systematically collects, analyzes, and prioritizes feedback from across the entire SpiderIQ ecosystem — from SpiderSite and SpiderMaps to CognitoAI and VibeAI — turning raw user sentiment into structured recommendations that drive product evolution. With a sharp eye for UX patterns and a data-driven approach to prioritization, Lisa ensures that the voice of the customer is never lost in translation. Her work touches every product in the SpiderIQ suite, making her one of the most cross-functionally connected members of the team.